Refund Policy

Refund Policy for Consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for Revocation

Revocation Right

You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day,

– on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

– on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

In order to exercise your revocation right, you must inform us:

Colour Flash GmbH
Albrecht-Achilles-Straße 65a
10709 Berlin

Germany

of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the Revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.

You bear the direct costs for returning the products.

Please return your shipment with return receipt, as we do not take responsibility for missing packages.

For damaged, damaged by shipping, or wrongly delivered items, please notify us within 5 days of receipt.

To be entitled to a cancellation, the respective article must be unused and in the condition in which you received it. Furthermore, the respective article must be in its original packaging with unopened hygiene seal.

Specimen - Revocation Form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- to

Colour Flash GmbH
Albrecht-Achilles-Straße 65a
10709 Berlin

Germany

Phone Number:
+49 178 2976870
E-Mail-Address: info@colour-flash.com

- Herewith I, (NAME), revoke the contract concluded by me for the purchase of the following goods (ARTICLE NAMES) with the order number (ORDER NUMBER).

- Ordered on (DATE) / received on (DATE)
- Name of the consumer
- Address of the consumer
- Signature of the consumer (only in case of notification on paper) - Date/place

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EN